Cook County Assessor's Office 100 Day Initiatives and Objectives
Track our progress: Assessor Kaegi published a report on the office’s first 100 Days here.
- Ensure seamless continuity of service to the public
- Complete all work related to the Chicago Triad
- Deliver on-time 2019 assessment of North Triad
- Work with other property tax offices to set 2019 assessment calendar and 2018 property tax bill timeline
- Develop CCAO's strategic plan
- Define new CCAO mission, vision and values
- Finalize one-year operating plan and budget
- Initiate three-year strategic plan and development including strategies, objectives and initiatives
- Implement International Association of Assessing Officers audit
- Conduct external market research to better understand our constituencies' needs
- Conduct internal CCAO focus groups and surveys to better understand our employees' needs and aspirations
- Implement CCAO listening tour of Cook County by Assessor Kaegi
- Reorganize CCAO to improve efficiency, quality of service, and ability to retain and attract talent
- Implement Day One leadership structure
- Complete leadership training for staff
- Create and adopt an ethics code for all CCAO employees
- Develop new professional standards based on comprehensive review of CCAO practices
- Define and schedule International Association of Assessing Officers certification classes
- Develop a new organization structure and processes to support the new strategy
- Improve CCAO's assessment methodologies, workflow, and processes
- Perform commercial/industrial sales ratio studies
- Support the passage of a data modernization law in Springfield
- Define next-generation residential data framework
- Define approach to improve data collection and end-to-end quality assurance process
- Define initial set of best-practice standards to improve hand review (data verification) process
- Update CCAO's information technology infrastructure
- Update and redesign the CCAO website
- Define plan to modernize legacy technology systems
- Pilot tablet-based, productivity and accuracy-enhancing data collection process
- Continue Tyler Technologies project development and implementation
- Conduct system and data security audit
- Overhaul CCAO's approach to communications, outreach, and transparency
- Publish 100 Day progress report / scorecard
- Publish framework for assessment of North Triad and rules for appeal process
- Publish the sales ratios, at least annually
- Identify community outreach initiatives and partners
- Make historical assessment data available online
- Develop content and engagement strategies based on key audience segments
